I would like my carpet fastened this carpet seems previous and wrinkled. I also should acquire the identical customer care which i got when “Empire today†gross sales agent to start with arrived to my dwelling for getting my business.
The installer arrived at three:fifty and when he came inside of to think about the area he in fact reported “wow, this is the tonâ€â€¦..I live in a one bedroom condo and don’t have more furnishings than the typical person! He then advised me that it might take 5-6 several hours to accomplish the put in which wouldn’t function mainly because my making only allows work such as this to be carried out between certain several hours and he wouldn’t be carried out until eventually 9:00pm so I had to reschedule. The 1st customer support rep that I spoke with was thoroughly unhelpful and told me the earliest obtainable set up was the subsequent Monday but that he couldn’t guarantee a morning put in. After i known as again to talk to a supervisor, Yvette was thankfully practical, got the install scheduled for Saturday early morning and refunded me ten% of the overall Price tag. Thanks Yvette!
I was educated that four crews termed off/no exhibit. I used to be now scheduled for up coming day. The installers arrived out very first thing and checked out my carpet and educated me they could’t get it done, because the salesperson indicated on operate buy for “a stretch of carpet not fix and cannot fixâ€. He spoke with supervisor via cell phone, Robert, who was to connect with me later that day. Yet again, NO Connect with!! I'd to depart various messages for 2 days in advance of the initial salesperson, not supervisor, referred to as me back again. UNACCEPTABLE! She educated me that she didn’t comprehend I essential maintenance and assumed the carpet might be extend (Regardless that shots have been incorporated!!!) Also, Educated me that Regardless that the region needing fix was smaller, they might not have the capacity to patch (mind you I have more carpet) and your complete grasp room carpet would want replaced. Also, they now not inventory my carpet,but “might be over satisfied to possess one particular in their Associates come to my property to get a estimateâ€! You need to be kidding me!!!! Took 6-7 months for me to obtain by to your organization and go all my furnishings out for 2 days waiting, to locate this here out! Definitely, unprofessional and very unhappy buyer!!
It's not the experience that we want for our shoppers, and we apologize for this issue. We’ll be in touch with you shortly to help make items appropriate.
You will see my response beneath yours. I've tried many variations to e mail the CEO without having luck. If you discover a Doing work email for him, make sure you share as I intended my reaction click here for him.
All they could do was lay the damaged carpet more than the area to protect my Animals from damage. So the following morning I identified as to discover every time they had been coming. I used to be advised to contact back in about thirty mins For the reason that installers were not all assigned nonetheless. I known as back again an hr later on and no-one could give me any facts in the slightest degree. Finally I received keep of somebody who said they named me to say my carpet wasn't offered till Aug 14. To start with nobody termed me and when I hadnt identified as I'd nevertheless be sitting down in this article waiting.
I approach on crafting a letter towards your CEO, Keith Weinberger. I have handled customer grievances for among the biggest financial institutions in New Jersey.
We regret to listen to this was your knowledge and wish to more assist you. Be sure to e-mail your considerations and account facts to customersupport at empire-today.com, and point out Headquarters in the subject line, so we can further help you.
!! My residence had been packed up and in a shambles for three months and tbeyt have booked me out of their plan till Thursday ….. and MY CARPET IS IN!!! These are looking after “put in nect working day custometd More than ME!!!! I have been wanting to get my carpey mounted tomorrow…its a joke to them…now they’re booked solid til Thursfay….why can’t they son out an outdoor workforce and acquire it Accomplished!!!!
We sincerely regret to hear regarding your experience and recognize that your order was cancelled for each your ask for. Should you keep on to possess issues and/or problems please Get hold of us at customersupport at empire-today.com.
She informed us that she would need to get sales to return out and measure the rooms to ensure they could deal with this all at once. Thus far not one person has termed us to receive that carried out. I've termed Kayla numerous moments considering that then requesting her to only come out and do the guarantee claim rather than worry about another rooms. She has not yet identified as us back and it truly is receiving extremely outdated and I desire to get this looked after as quickly as possible. Remember to connect with me at (205) 566-XXXXX to take care of this.
As of 11:30am aug 21, 2017. I sit here waiting as I used to be promised a connect with in 30min. Not a soul has referred to as. No-one has showed up for my put in. I’m now calling in and getting resolution. I had been promised an set up
We regret to hear that you choose to ended up unhappy together with your encounter. We in no way want our prospects to really feel in this way, and we’ll be subsequent up with you shortly to learn more.
I should have study these negative reviews just before owning Empire install carpet in my household. As all one other writers have mentioned – calls to Customer Service are Worthless.